You have what you need. I help you make it work.

Work with me if

You’re a founder, team lead, or people leader who wants less friction and more flow:

  • Fewer bottlenecks and less decision overload
  • Teams that take ownership
  • Culture that’s lived and embodied
Let’s talk

What I do

Most leaders and business owners don’t need more advice.
They need the space to turn what they already know into something that works day-to-day.

I partner with SME leaders and teams to improve how they lead, collaborate, and make things work behind the scenes, so people feel supported and things run more smoothly.

How I work

  • Leadership Coaching: support that helps you find your own way of leading, and put it to work.
  • Organisational Behaviour & Team Flow: I focus on how people engage, make decisions, and share responsibility, so work feels clearer, not heavier.
  • The ERDI Method: a four-phase structure grounded in Lean and real practice:
    • Excavate what shapes your leadership
    • Reconstruct how your team operates around it
    • Deploy those shifts in your actual context
    • Integrate what works, so it holds

ERDI is built on ULM-D™, a broader leadership framework I developed to connect identity and operations and help leaders lead from care and alignment, not pressure or performance.

I don’t teach you how to lead like someone else.
I help you lead like you, with care, purpose and results.

What guides my work

I don’t believe leadership is something you install. I believe it’s something you unearth, then put to work.
My work is rooted in:

Leading in a way that fits you, not the nearest template.

Letting change take root, not just pass through

Making things work now, without losing what matters most

Progress with intention, not pressure.

Why this isn’t coaching as usual

This isn’t templated advice. I help you understand what’s already in motion, then support you in shaping what holds.
It’s practical, lean-informed, and grounded in your reality.

A bit of my experience

I bring over 20 years of hands-on, cross-disciplinary experience in:

+ Teaching and operational leadership
+ Cross-cultural anthropology and fieldwork
+ Lean systems thinking and Six Sigma
+ Multilingual delivery: English, Spanish, Italian, Catalan

I’ve worked in environments where systems and people either drag against each other or move together.
I’ve seen how much lighter things get when leadership fits the person and the context.

That’s what I help you build.



Learn more about ULM-D™
Book a free conversation
Carmen gave me both clarity and confidence in how I lead. She helped me see the bigger picture, while navigating complex decisions that needed care. What changed most was how I took ownership, without feeling micromanaged or exposed. I trusted myself more, because she held the space without needing to control it.
Anastasia O. Team Lead, Booking.com
Carmen offered exactly what I needed as a new manager: support without over-direction. Her coaching combined deep listening, tailored guidance, and small shifts that stayed with me long after. I still use the questions she helped me ask. She models what it means to lead with clarity and care.
Carina L. Team Lead, Lodgify
Carmen is one of those rare coaches who balances heart with precision. She’s present, compassionate, and strategic all at once. She has a quiet way of helping you make sense of what’s going on beneath the surface, and how to move forward without burning out. I’d work with her again in a heartbeat.
Lukas W. Ops Manager, eDreams
Carmen brings a rare mix of patience and precision. She’s deeply skilled and result-oriented, but never overwhelming. What helped me most was how she combined insight with structure, offering fresh perspectives and a manageable agenda that actually led to progress. I can only recommend her and would love to work with her again.
Stephan D.Uberall
Carmen’s leadership made space for everyone, not just to speak, but to grow. Her guidance was thoughtful, never forceful. What stayed with me most was how she encouraged self-sufficiency and learning, without ever stepping away from support. That balance, between autonomy and presence, changed how I approach my work and my confidence.
Olga P.Team Lead, Booking.com
Working with Carmen helped me turn mistakes into opportunities, and successes into strengths. What stood out most was her honest, grounded approach, always balanced with empathy and warmth. She helped me set meaningful goals and offered tools I still use, without ever making me feel like I had to do it her way. There was freedom, not pressure. And that made all the difference.
Rafael L.Team Lead, Booking.com

+10

Coaching Years

+60

Workshops Delivered

4

Pet Cats